You imagined all of that.
They just incorporated kiosks in the last few years. However, it's only been the last two months or so that they've been trying to push people to the kiosks unless you have cash.
I actually took this pic the day we left Vegas:
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I've been meaning to make a meme of it about how soul-less Mcdonalds has become or something along those lines. On this morning, the cashier chick told everyone if we were paying with a card, the we had to use a kiosk. I used it that day, but the shit didn't sit right. Why force us to fumble around with these kiosks which take longer to place an order with instead of simply taking the order, which is much faster? And if you have cash, they'll take your order at the register anyways. Might as well take my order too.
That was the moment I was basically like "nah, I ain't using this shit. It makes no sense and takes longer".
Dying at you going from McDonald's to McDonald's annoying workers because you don't wanna use a kiosk. Maybe if corporations weren't so soulless as you put it they'd actually take the time to pay workers and not replace them with kiosks which as you've said makes service worse.