I quasi met her back in '91 while I was working at a car stereo shop in Detroit. She came into the shop with a lil entourage, made demands, tried to have customers removed from the waiting room and all kids of snooty, nose in the air, diva bullshit. Most celebs that came into the shop would chop it up with the staff but not her, she had no parts of mixing it up with common folk. I went into the waiting room to get a can of pop out the machine while she was there. I very politely said "Good afternoon Miss Franklin" and smiled only to get hit with "hrmph" and her lips pressed tight. And there's more to it all but the shit was her being full of her self and thinking she was above everyone other than the owner.
As soon as she left my boss, the owner's brother, said out loud "What a bitch... Can you believe that shit she pulled?"