I know that’s probably stockholder related, but Carvana is terrible. We got a QX80 from them and it had all kind of windshield issues. When they buy a car from somebody I don’t even think they check the car much before just selling it to the next person. And if they do have to perform a repair, like replacing a windshield, they do it the cheapest they can which most likely ends up fucked up. Needless to say we sent that shit back and went to an actual dealership for the next car.
I will say though their customer service is A-1! Guess it has to be given how many fucked up cars they sell. They ended up taking the car back after 3 months no questions asked and sent us about $1500 in total to compensate for our troubles.
Now if you have a lemon you trying to offload, sell it to Carvana. Easy money. We sold our old Benz GL450 to them when we got the QX80. The AC had just gone out for good and the inside was all stained up from years of abuse by the kids. Buttons missing and shit. We paid $16k for it back in 2015 and sold it to them for $5k. That was a hell of a deal.