So speed test was good
No interruptions. Completed flawlessly
I have the ATT 1000 package. The app says I have 5 devices hooked up
Unfortunately, this troubleshooting process won’t really help until you are experiencing the problem while gaming. Because only then will the conditions that are causing the problem be present.
It’s an extremely wide scope of things that can cause it. So what you want to rule out is the things you can put your hands on.
So if you’re gaming and it’s happening and you grab your phone and check the speeds.
If it’s consistent enough to complete a test, you know that the connection is constant.
Then after you do the test your latency and or ping will most likely be high. Somewhere above 80 milliseconds. If that’s not the case, the problem points to your gaming systems game server.
If that is the case, it points to the fact that you have an issue with packet loss and or utilization.
Then you have to look at the time of the day. Is it a time of day that most people would be home? If so, does it happen often times around that time of day?
If so, that may be a function of how it your service works.
So basically, if …say they ran a buffer tube to a junction point. The buffer tube can have 12 fibers. 2 fibers for each home, one is forward and the other is return.
So the from that point, your two fibers can go to a splitter, that has 3 fibers on it, three coming from you and your neighbors home, and then they leave on one fiber together, to the next hop/junction point.
So like, depending on how far you are from the end point, your fiber can have a long way to go and the distance matter because it affects the strength of your signal.
So even though the fiber to your home is dedicated, who knows what it does once it hits the first hop.
All that to say basically there’s a good chance you’re sharing an upstream connection with a ton of people and that’s probably why the speeds become spoty during peak times.
That would result in a high ping time during peak hours
Sorry if that sounds all over the place. Tell me what you don’t get. And I’ll clarify of narrow it down. Basically, it’s going to take you some time to figure out what the problem is if you want to fix it.
Unless you know someone of the cable company that can come out and run a latency test around peak times and even then, who’s to say anyone will care when he reports it.
The call center can’t really see anything that matters and they aren’t hired to understand what they do see. So you kinda gotta go through the process of elimination on your own to find the problem.
Or you could just do what you initiallly wanted and hope I’m wrong and it works